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Purchase, Pay & Travel Customer Service

The PPT Customer Service team is highly knowledgeable about Pitt’s purchase, pay, and travel processes and systems. Contact us in the following ways:

Important update: We have temporarily suspended answering incoming phone calls effective August 25, 2022. You can continue to contact us by submitting an online inquiry form below or leaving us a voicemail at the phone number below. Our dedicated Customer Service Representatives will respond via email or return your phone call as quickly as possible. We look forward to continuing to support you and plan to resume answering incoming phone calls in the near future. Thank you for your patience!

Office hours: Monday through Friday, 8:30 am to 4:00 pm

Phone: 412-624-3578 (4-3578 or “HELPU”)

For Non-Pitt Contacts Only:

Submit a web inquiry (requires Pitt Passport):

Note: if the form does not load automatically, you can access it here: