See latest COVID-19 impacts related to Purchasing, Payments & Travel
The current institutional purchasing credits card, the University Travel Card and P-card, will be replaced by a singular payment method: OneCard. Please review the following information about the OneCard or visit this page for the latest information about the launch, including timing of next steps.
OneCard is an institutional purchasing Visa credit card, administered through the University’s banking partner, JP Morgan Chase. OneCard is the preferred payment method for purchases as outlined on the Payment Method Comparison chart.
While we work through the policy development process to update University policy accordingly, adherence with the current Travel Card and P-card policies, FN20 and FN26 (respectively) will govern the OneCard. Additionally, Policy FN28 will govern the reconcilement of OneCard charges.
When To Use Your OneCard
The OneCard is the preferred payment method for all purchases related to booking or while in travel status. It is also used for the purchase of goods only when purchase through PantherExpress is not possible. Review the Payment Method Comparison chart for a full listing of purchases for which the OneCard is applicable.
Access and Training
All University faculty & staff are eligible to apply for a OneCard. Visit this page for the latest information about the launch of OneCard, which outlines the next steps for those who currently are P-card or Travel Card cardholders and those who do not currently have a card but wish to obtain a OneCard.
Applicants select credit card limits option type on the OneCard application for how much they anticipate spending per month, and the options are as follows:
Chip and Pin
This is a chip and pin card and the pin may be required to complete the transaction at the point of sale. The pin is most commonly used outside the United States but you may be asked for it domestically, especially in high tourist areas and restaurants. When used, the pin replaces the signature and is a more secure payment method that provides protection from fraud.
The cardholder sets up the pin during activation. If a pin is forgotten, you can follow either of these steps to reset it:
- Visit https://ccportal.jpmorgan.com/ccportal/login to reset the PIN.
- Contact cardholder customer service (provided in a following section) with the number on the back of the card.
It is very important to notify J.P. Morgan immediately when a cardholder or department administrator realizes a OneCard has been lost or stolen. The toll-free phone number to call J.P. Morgan is 800-316-6056 within the U.S. and 847-488-3748 internationally. This number is accessible 24 hours a day, 365 days a year and is also printed on the back of the OneCard. The bank will be able to stop activity immediately. Finally, submit a OneCard inquiry so that the Credit Card Administrator is aware that your card has been lost or stolen.
Contacting J.P. Morgan Customer Service
You will be asked to identify yourself through a verification process. The information you will be asked for:
- Your birthdate in the format of MM/DD
- Your birthdate in the format of YYYY
Cardholder Customer Service
- Toll-free: 800-316-6056
- Internationally: 847-488-3748
- Hours of Operation: 24 hour, 7-day-a-week
Call Cardholder Customer Service to:
- Check your balance
- Change your PIN
- Report your card lost or stolen
- Report fraud, obtain status of fraud watch
Emergency ATM Access
An emergency line exists for situations where a traveler needs to pay an unexpected cash expenditure (a credit card is not accepted) AND when the request cannot wait until normal business hours.
- Phone Number: 412-648-7170
- Only for after hours and weekend emergencies
- Default Amount: $500
- Approval will be sought by Payment Processing on the next business day
- Greater than $500 can only be given with departmental approval
From 8:30 am to 5:00 pm between Monday-Friday, all calls should be directed to Purchase, Pay & Travel Customer Service.
If more than $500 is needed and an Approver cannot be reached in advance, the traveler should use a personal account or credit card and submit the expense through Concur.
University-hosted Conference and Event Payments
The OneCard may be used to pay for University-hosted or–sponsored events or receptions. If using a OneCard to purchase event services, including space and food, a contract must still be established in the PantherExpress System.
Visit the Conferences & Events page for information about these payment circumstances and the necessary procedures.
Foreign Transaction Fees and Bank Fees
The OneCard is subject to exchange rates and foreign transaction fees. However, the University Travel Account will continue to pay for these charges as it has been doing since 5-1-22. Cardholders should not see these charges in Concur or on their statement. However, if you do, please visit this page for more information, including the process for reimbursement to ensure that the traveler's department is not charged for these fees.