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The previous institutional purchasing credits card, the University Travel Card and P-card, were replaced by a singular payment method: OneCard. Please review the following information about the OneCard or visit this page for the latest information about the launch.
OneCard is an institutional purchasing Visa credit card, administered through the University’s banking partner, JP Morgan Chase. OneCard is the preferred payment method for purchases as outlined on the Payment Method Comparison chart.
While we work through the policy development process to update University policy accordingly, adherence with the current Travel Card and P-card policies, FN20 and FN26 (respectively) will govern the OneCard. Additionally, Policy FN28 will govern the reconcilement of OneCard charges.
OneCard works in conjunction with Concur and Anthony Travel to provide you with convenient hassle-free Travel and Expense Management. Visit this page for full details about the benefits of OneCard.
When To Use Your OneCard
The OneCard is the preferred payment method for all purchases related to booking or while in travel status. It is also used for the purchase of goods only when purchase through PantherExpress is not possible. Review the Payment Method Comparison chart for a full listing of purchases for which the OneCard is applicable.
- Imported books & journals: OneCard cardholders are authorized to purchase imported books and journals. However, the OneCard cannot be used to purchase other foreign good imports.
- Software: OneCard cardholders who have completed the following course in the Learning Management System (LMS), Pitt Learning: OneCard Policies & Procedures for Software Purchase. These cardholders are authorized to purchase the following types of software with their OneCard: wrap, click-wrap, click-to-accept software and services, and business-related apps.
Note: a software purchase that requires a signed Software License Agreement is NOT considered certain Software and is therefore not eligible to be purchased with a P-card.
Reconciling Your Expenses
In accordance with University Policy FN28, all OneCard charges must be reconciled and submitted in the Concur expense management system. Visit this page for more information about managing expenses.
Access and Training
All University faculty & staff are eligible to apply for a OneCard. Visit this page to learn more about obtaining a Travel Card, as well as training resources.
Applicants select credit card limits option type on the OneCard application for how much they anticipate spending per month, and the options are as follows:
Chip and Pin
This is a chip and pin card and the pin may be required to complete the transaction at the point of sale. The pin is most commonly used outside the United States but you may be asked for it domestically, especially in high tourist areas and restaurants. When used, the pin replaces the signature and is a more secure payment method that provides protection from fraud.
The cardholder sets up the pin during activation. If a pin is forgotten, you can follow either of these steps to reset it:
- Visit https://ccportal.jpmorgan.com/ccportal/login to reset the PIN.
- Contact cardholder customer service (provided in a following section) with the number on the back of the card.
Foreign Transactions with Chip and Pin
Many foreign transactions require use of both the chip and your pin. If you have lost or forgotten your pin, please contact J.P. Morgan Chase using the Contact Information section on this page.
You may also need your zip code. Please check your credit card statement to verify your zip code. In most cases it is the actual postal code for the location of your building or your home address to where the OneCard was mailed. All statements are online.
It is very important to notify J.P. Morgan immediately when a cardholder or department administrator realizes a OneCard has been lost or stolen. The toll-free phone number to call J.P. Morgan is 800-316-6056 within the U.S. and 847-488-3748 internationally. This number is accessible 24 hours a day, 365 days a year and is also printed on the back of the OneCard. The bank will be able to stop activity immediately. Finally, submit a OneCard inquiry so that the Credit Card Administrator is aware that your card has been lost or stolen.
Contacting J.P. Morgan Customer Service
You will be asked to identify yourself through a verification process. The information you will be asked for:
- Your birthdate in the format of MM/DD
- Your birthdate in the format of YYYY
Cardholder Customer Service
- Toll-free: 800-316-6056
- Internationally: 847-488-3748
- Hours of Operation: 24 hour, 7-day-a-week
Call Cardholder Customer Service to:
- Check your balance
- Change your PIN
- Report your card lost or stolen
- Report fraud, obtain status of fraud watch
Cash Withdrawals and Emergency ATM Access
The OneCard is the preferred payment method while traveling for the University because they provide the most convenient and safest way to pay for travel expenses. For safety reasons, the traveler should carry as little cash as possible. However, travel advances/cash withdrawals are available by exception when the traveler is in an area of the world where the OneCard is not accepted or for extended global travel. Visit this page for more information about Cash Withdrawals and Emergency ATM Access.
University-hosted Conference and Event Payments
The OneCard may be used to pay for University-hosted or–sponsored events or receptions. If using a OneCard to purchase event services, including space and food, a contract must still be established in the PantherExpress System.
Visit the Conferences & Events page for information about these payment circumstances and the necessary procedures.
Foreign Transaction Fees and Bank Fees
The OneCard is subject to exchange rates and foreign transaction fees. However, the University Travel Account will continue to pay for these charges as it has been doing since 5-1-22. Cardholders should not see these charges in Concur or on their statement. However, if you do, please visit this page for more information, including the process for reimbursement to ensure that the traveler's department is not charged for these fees.
Statements are available online through PaymentNet. If the card has no transactions during the month, a statement is not available. Statements include your expense limit and your billing zip code. If you have not yet received a statement because you haven’t yet used your OneCard, please submit an inquiry to Customer Service to request your expense limits.
- Concur Travel & Expense Sharepoint site for reference guides about reconciling expenses
- Payment Method Comparison chart
- Travel & Expense Management Frequently Asked Questions