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University Travel Card

To comply with the University's COVID-19 Standards & Guidelines: Travel Management, the University Travel Card must be used for all domestic and international travel expenses paid by the University, wherever the card is accepted.

The Travel Card is an institutional purchasing Mastercard credit card administered through Citizens Bank. The University Travel Card is intended for all purchases of University travel, booking, or other business entertainment expenses in accordance with Policy FN 26, Travel Card. It is also the preferred payment method for conference registration fees, journal subscriptions, and membership fees or dues for professional organizations. It may be used for certain business entertainment expenses, such as University-sponsored receptions or events. 

Benefits

The University Travel Card works in conjunction with Concur and Anthony Travel to provide you with convenient hassle-free Travel and Expense Management. The Travel Card:

  • Reduces the traveler’s financial burden – no upfront expenses, the Travel Card is University paid
  • Minimizes the need for individual travel advances
  • Integrates with Concur's expense system, which reduces data entry
  • Does not affect the cardholder's personal credit report
  • Sets adjustable limits - overall or for a specific time frame
  • Provides fraud protection
  • Provides travel accident and baggage delay insurance
  • Provides car rental insurance
  • Facilitates travel cancellation refunds to the University

When To Use Your Travel Card

The University Travel Card is the preferred payment method for all purchases related to booking or while in travel status. It is also used for select other expenses identified in the list below.

  • Airfare, baggage fees
  • Lodging
  • In-travel postage and other transmittals such as facsimiles and telegrams
  • Dues, professional memberships, registrations, and subscriptions
  • Group travel arrangements
  • Emergency goods and services while in travel
  • Actual meal costs
  • Car rental and ground transportation
  • Telephone charges
  • Share services such as Uber, Lyft, and Airbnb
  • Business Meals
  • Wi-Fi costs while in-flight or during lodging

To help cardholders better understand when to use the Travel Card, as opposed to the P-Card or PantherExpress System, review this comparison chart to identify the type of purchase and what payment method may be used. Please pay particular attention to any qualifiers, such as "in travel status."

Travel Card Information

Chip and Pin

This is a chip and pin card and the pin may be required to complete the transaction at the point of sale. The pin is most commonly used outside the United States but you may be asked for it domestically, especially in high tourist areas and restaurants. when used, the pin replaces the signature and is a more secure payment method that provides protection from fraud.

Pin Number 

You will receive the four-digit pin number in the mail. It is very important that your remember this number. If you forget or need to change your pin number, the cardholder (not their delegate) should contact Citizens Bank as outlined below.

Calling Citizens Bank Customer Service

You will be asked to identify yourself through a verification process.  The information you may be asked for includes, but is not limited to the following:

  • Security code (in lieu of Mother’s Maiden Name): PITT + the last 4 digits of your SSN
  • Address that appears on your Citizens profile including correct zip code (hint: this address appears on your new card documentation.  It may differ from what you put on your application)
  • Credit limit

Cardholder Customer Service

Toll-free Phone Number:   

1-888-356-8378

Outside the U.S., Canada and the Virgin Islands, call collect: 1-203-551-3778

Hours of Operation: 24-hour, 7-day-a-week

Call Cardholder Customer Service to:

  • Check your balance
  • Change your PIN

Report Lost/Stolen Accounts

Toll-free Phone Number: 1-888-798-4600

Hours of Operation: 24-hour, 7-day-a-week

Self Identification Required: PITT + last 4 digits of your Social Securit Number

Customer Protection – Fraud/Watch Status

Toll-free Phone Number: 1-888-333-0114

Hours of Operation: 24-hour, 7-day-a-week

Call Customer Protection to:

  • Report Fraud
  • Return a call regarding a Fraud or Watch status placed on an account

Emergency ATM Access

An emergency line exists for situations where a traveler needs to pay an unexpected cash expenditure (a credit card is not accepted) AND when the request cannot wait until normal business hours.

  • Phone Number: 412-648-7170
    • Only for after hours and weekend emergencies
  • Default Amount: $500
    • Approval will be sought by Payment Processing on the next business day
    • Greater than $500 can only be given with departmental approval
  • Fees: 2% cash advance fee
    • Foreign Transaction Fee, if applicable, is an additional 2%

From 8:30 am to 4:00 p.m. Monday-Friday, all calls should be directed to Customer Service.

If more than $500 is needed and an Approver cannot be reached in advance, the traveler should use a personal account or credit card and submit the expense through Concur.

Access and Training

Visit this page to learn more about obtaining a University Travel Card, as well as training resources. 

University-hosted Conference and Event Payments

The University Travel Card may be used to pay for University-hosted or–sponsored events or receptions. If using a Travel Card to purchase event services, including space and food, a contract must still be established in the PantherExpress System.

Visit the Conferences & Events page for information about these payment circumstances and the necessary procedures.

Foreign Transactions with Chip and Pin 

Many foreign transactions require use of both the chip and your pin. Your pin is mailed separately to you, often in advance of receiving the actual credit card. If you have lost or forgotten your pin, please contact Citizen’s Bank. You will need to answer a number of questions about your credit history to prove your identity, including questions like what was your first credit card, or what was the make and model of your first car. 

You may also need your zip code. Please check your credit card statement to verify your zip code. In most cases it is not the general University zip code of 15260, but rather the actual postal code for the location of your building. You can also find your daily and monthly expense limits on your credit card statement. If you have not yet received a statement because you haven’t yet used your Travel Card, please submit an inquiry to Customer Service to request your expense limits. 

Foreign Transaction Fees 

The University Travel Card is subject to exchange rates and foreign transaction fees. Please expect % of transaction cost on most transactions. You can expense foreign transaction fees using the expense type “Foreign Transaction Fee.” 

Resources