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Payment Status Chatbot
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Important Update: The connection between the database supplying payment statuses to the chatbot is temporarily down, delaying updates to the payment status information. This message will be updated once the technical issue is resolved. Until this is resolved, check the PantherExpress System (see below) or contact PPT Customer Service for the latest payment status information. |
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The Payment Status Chatbot is designed to improve efficiency and enhance customer service. Users can utilize the Payment Status Chatbot to check invoice processing status, expected payment dates, and payment information for paid invoices.
PantherExpress System users can still check invoice payment status information in the PantherExpress System using this guide. The Payment Status Chatbot will be helpful to suppliers who want to check the status of a payment as well as situations where another person within the department does not have access to the purchase order (PO) in the PantherExpress System.
Using the Payment Status Chatbot is quick and easy using the following steps.
How to use the Payment Status Chatbot:
- To use the chatbot, locate it at the bottom right of the page and select the “Check Invoice Status” button.
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The chatbot will then expand to a larger window where you can type information. Enter the supplier invoice number and PO number and press the enter or return key on your computer.
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Please note:
- Users will need to provide the chatbot with the University of Pittsburgh PO number and supplier invoice number in order to check invoice payment information. Additionally, the data available through the tool may be delayed by up to one business day.
- Once an invoice has been sent to TrustFlows (upitt@trustflowds.com), please allow up to five business days for processing before checking the status using the chatbot.
Still need help?
If your question is more complex or you can't find the answer you need, Purchase, Pay & Travel Customer Service is available by phone or web inquiry.
If you have a general question related to making a purchase, processing supplier payments, booking travel or managing expenses, ask our virtual helper PAT-E for immediate help using the chat icon in the lower right corner of the browser.